Any questions relating to SRP’s handling of personal information should be directed to our Privacy Officer, Maria Santo.
In order to facilitate the operation of our website and to provide our services and products, we may collect personal information from you. This information may include but is not limited to: your name, your Company name, email address, mailing address, postal code, phone number, credit card number, bank account information and your product interest.
SRP is required to collect and use personal information in order to provide its services and products, to open, maintain and process payment transactions, to administer and process customer surveys, special promotions and contests, for other marketing activities, including e-newsletters, to maintain accounts, to process and deliver invoices and statements. As a result, personal information can be collected when you use our website. Your IP address, your computer’s operating system, the browser type and language are automatically collected each time you use the website. Moreover, the identity of the website you came from will also be collected, as will your web request and the date and time of your visit and the site pages visited. Other information such as your name, address, and email address are collected in order to allow us to identify and contact users and in order to conduct website maintenance. For audit and other internal and administrative purposes SRP may also keep a record of all information you contribute to the website.
How We Use Your Personal Information.
In all cases, SRP limits the amount and type of information collected to that which is necessary to meet the purposes described above. SRP undertakes to keep all personal information it collects strictly confidential. All information that does not have a specific purpose or that no longer fulfills its intended purpose will be destroyed in a secure fashion. SRP will only retain personal information for the duration of its intended use or as otherwise required by law.
SRP does not sell, rent, loan, trade, or lease any personal information collected, as well as any information that personally identifies you or allows us to connect you to any third parties who are not involved in our relationship with you.
We may also disclose your personal information as required by law to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
How We Use Your Email Address.
We may at times share with you news, products, and events. In order to share with you, Canada’s anti-spam legislation (CASL) requires us to obtain your consent to receive electronic communications. When you provide us with your email address, we will then assume we have your consent to email you (unless you say otherwise). However, to ensure you want to receive our helpful emails, our emails will also have an “unsubscribe” option at the bottom. In addition, from time to time, we may ask you to confirm your consent to receive our emails.
Social Media Widgets.
Our site may include Social Media Features, such as the Google Plus, LinkedIn, Facebook Like button, Pinterest and Widgets, such as the “Share This” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.
Safeguarding Personal Information.
All employees of SRP, service or information providers who need to have access to your personal information in order to assist us in providing you with the products and services you have requested, understand the need to keep this information protected and confidential. They know they are to use the information only for the purposes intended. SRP will only provide personal information to third parties on an “as needed” basis. We have also established physical and systems safeguards, along with proper processes, to protect client information from unauthorized access or use.
Accuracy of Personal Information.
SRP also makes every effort to keep all personal information it holds, including contact information and financial information, accurate, complete, and current. SRP will update any changes to personal information when received from you through the website. If SRP holds personal information about an individual which can be established by the individual to be inaccurate, SRP will take reasonable steps to correct it.
Access to Personal Information.
You have the ability to access all your personal information on the website at any time. If you have any questions regarding the personal information held by SRP, you should, in writing, contact SRP’s Privacy Officer. SRP will respond to any written requests within 30 days of receiving written notice. SRP will keep records of enquiries and/or objections and will document their resolution. SRP will conduct all investigations in a timely, fair and impartial manner.
Last updated: August 10, 2023
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